Client Rights

The Mauriello Group recognizes that each client is entitled to legal and ethical rights.  Also, our team members adhere to the ethical principles of the American Counseling Association (ACA), the American Psychological Association (APA), the National Board of Certified Counselors (NBCC), and/or the Pennsylvania Certification Board (PCB).  Accordingly, a summary of your rights as a client is as follows:

  • The right to be treated fairly with consideration and respect for personal dignity, autonomy, and privacy.
  • The right to have your civil rights respected, as stipulated by Federal and State laws, so that you may not be discriminated from services on grounds of your race, color, ethnicity, religion, creed, ancestry, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, health status, or disability.
  • The right to be informed of your own condition, diagnosis, proposed or current services, risks/benefits of treatment, and alternative therapies or treatments.
  • The right to know your treatment plan and the right to participate in designing your own treatment plan.
  • The right to confidentiality between client and healthcare provider, including personally identifying information, within the limits and requirements for disclosure to medical insurance companies, within the limits and requirements of the law, and within the limits of verbal and/or written consents as authorized by you.
  • The right to access your health information privately, request a complete copy of your health information instead of a summary, receive a timely response to your request, and receive an estimate for any fees for copies of your health information.  
  • The right to know the cost of services or assessments as defined by the insurance companies and/or the fees for these services or assessments completed by us.
  • The right to receive an explanation for the denial of services or the discontinuation of services by us.
  • The right to consult with another treatment provider and the right to share information from another provider with us.
  • The right to make your grievances known to us without any reprisals or compromise to the quality of services.
  • The right to consent to or refuse services for yourself or your minor child.
  • The right to know your client rights.

Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

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Right to a Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your healthcare will cost.


Under federal law (Section 2799B-6 of the Public Health Service Act), healthcare providers need to give patients who do not have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like diagnostic tests, appointments, equipment, and fees.
  • You have the right to receive a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask The Mauriello Group for a Good Faith Estimate before you schedule an item or service.
  • You can ask The Mauriello Group to update the bill to match the Good Faith Estimate, ask to negotiate the bill, or ask if there is financial assistance available if you receive a bill that is at least $400.00 more than your Good Faith Estimate.
  • If you receive a bill that is at least $400.00 more than your Good Faith Estimate, you can also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS).  You have 120 calendar days (about 4 months) from the date on the original bill to file a dispute. There is a $25.00 fee to use the dispute process. If the agency reviewing your dispute agrees with you, you will have to pay the price on the Good Faith Estimate. If the agency disagrees with you and agrees with The Mauriello Group, you will have to pay the higher amount.

Make sure to save a copy or picture of your Good Faith Estimate.  For questions or more information about your right to receive a Good Faith Estimate, please visit or call 1.800.633.4227 for more information.

Right to Access Medical Records

Clients have the right to access their protected health information that we collect.  You can view your records privately in our office.  Contact your provider to arrange a time.  You may also take photographs of your records while you review them.*


Clients have the right to make addendums to their medical records.  Contact your provider to arrange any new information you wish to add to your records. 


Clients have the right to have a copy of their records.  Contact your provider with your request, preferrably in writing.  Federal law permits us to have 15 days to respond to your request or to ask for a 15-day extension.  You may have your records in a format of your choice like paper copies or electronic copies. 


We do charge a fee (and any postage costs) for records.  Our fees match the guidelines provided by the Pennsylvania Department of Health found here:


*We cannot show, release, and/or copy any materials that are subject to copyright laws in your records.  We cannot allow you to photograph copyright materials.  Copyright materials can only be released to another licensed healthcare provider, by permission of the publisher, or under a court order from a judge. 

Professional Assocation Ethics Codes

American Counseling Association (ACA):


American Psychological Association (APA):


National Board of Certified Counselors (NBCC):


Pennsylvania Certification Board (PCB)

Pennsylvania State Boards

The Pennsylvania State Board of Social Workers, Marriage & Family Therapists, and Professional Counselors requires that professional counselors make certain information available to all clients.  This information includes: the name, title, address, and business phone of the counselor providing services; the formal professional education of the counselor (including institutions attended and degrees earned); the counselor's treatment approach and philosophy; and the fee schedule for each of the services offered.  Clients need only to request this information to be provided to them.  All of this information can be found on this website.  This information is required by the PA State Board of Social Workers, Marriage and Family Therapists and Professional Counselors, which regulates social workers, marriage & family therapists, and professional counselors.  For more information about the Board, click the link below.


State Board of Social Workers, Marriage & Family Therapists, and Professional Counselors Homepage

The Pennsylvania State Board of Medicine regulates medical doctors; physician assistants; radiology technicians; respiratory therapists; nurse-midwives; acupuncturists; practitioners of oriental medicine; perfusionists; behavior specialists; and athletic trainers.  For more information about the Board, click the link below. 


State Board of Medicine Homepage

Contact Us:

The Mauriello Group

139 West Market Street, Suite D

West Chester, PA 19382-2912

A National Certified Counselor (NCC) represents an individual's voluntary completion of and commitment to national standards determined by the counseling profession.  Several members of our team have achieved this level of certification.

Matthew Mauriello is certified to properly provide distance services to clients seeking telehealth.

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© Matthew J. Mauriello, MA, P.C.